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Privacy Policy

Last updated: 29 June 2026

This Privacy Policy explains how Aurezza collects, uses, stores and protects personal data when you visit our website, place an order, contact us or interact with our online services.

Aurezza is operated by A.G.A. Florio Holding B.V., based in the Netherlands.

By using our website, you acknowledge that your personal data may be processed as described in this Privacy Policy.

1. Who we are

Aurezza
Operated by A.G.A. Florio Holding B.V.
The Netherlands
Website: www.aurezza.shop
Email: info@aurezza.shop

For the purposes of the General Data Protection Regulation, also known as the GDPR, A.G.A. Florio Holding B.V. is the data controller for the personal data processed through this website, unless stated otherwise.

2. What personal data we collect

We may collect and process the following categories of personal data.

Order and account data

When you place an order or create an account, we may process:

  • first and last name;

  • billing and shipping address;

  • email address;

  • phone number, if provided;

  • order details;

  • payment status;

  • delivery information;

  • invoice details;

  • customer account information.

Payment data

Payments on our website are processed by Mollie. We do not store full payment card details or full banking details on our own website.

Mollie may process payment-related data such as your name, payment method, transaction ID, payment status, bank details where applicable, fraud-prevention data and other information required to complete or verify the payment.

Mollie may process personal data as an independent payment service provider and may be subject to its own legal and regulatory obligations. For more information about how Mollie processes personal data, please refer to Mollie’s own privacy policy.

Contact data

When you contact us through a contact form, email, WhatsApp or customer support channel, we may process:

  • your name;

  • email address;

  • phone number, if provided;

  • order number, if applicable;

  • message content;

  • attachments or screenshots you send to us.

Technical and usage data

When you visit our website, we may process:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • pages visited;

  • time and date of visit;

  • referral source;

  • cookie identifiers;

  • approximate location based on IP address;

  • interaction with products, pages or advertisements.

Marketing and advertising data

If you consent to marketing and tracking cookies, we may process data related to:

  • products viewed;

  • cart activity;

  • purchases;

  • interaction with ads;

  • remarketing audiences;

  • campaign performance;

  • conversion tracking;

  • advertising identifiers.

This data may be shared with advertising and analytics partners such as Google, Google AdSense, Google Ads, Meta, Facebook, Instagram, TikTok and similar platforms, depending on your cookie and privacy choices.

3. Why we process personal data

We process personal data for the following purposes.

To process and deliver orders

We use your personal data to process orders, arrange payment through Mollie, ship products, handle returns and provide customer support.

To provide customer service

We use your data to answer questions, resolve complaints, process returns and communicate with you about your order.

To operate and improve our website

We use technical and usage data to keep the website secure, functional and user-friendly, and to improve website performance.

To comply with legal obligations

We may process and retain certain data to comply with tax, accounting, consumer protection and legal obligations.

To prevent fraud and misuse

We may process data to detect, prevent and investigate fraud, abuse, security risks, spam, bots or unauthorized access.

To provide marketing and personalized advertising

With your consent, we may use cookies, pixels and similar technologies for analytics, remarketing, conversion tracking and personalized advertising through platforms such as Google, Google AdSense, Google Ads, Meta, Facebook, Instagram, TikTok and other advertising networks.

4. Legal bases for processing

We process personal data only when there is a valid legal basis under the GDPR. Depending on the situation, we rely on:

Performance of a contract

For processing your order, payment, delivery, returns and customer support.

Legal obligation

For tax administration, accounting, invoicing and legally required recordkeeping.

Legitimate interest

For basic website security, spam prevention, fraud prevention, abuse detection, business administration, customer service improvement and non-invasive analytics where permitted by law.

Consent

For marketing cookies, tracking pixels, personalized advertising, remarketing, non-essential analytics cookies, newsletter subscriptions and similar processing where consent is required.

You may withdraw your consent at any time.

5. Cookies and tracking technologies

Our website uses cookies and similar technologies, such as pixels, tags, local storage and server-side tracking technologies.

Essential cookies

These cookies are necessary for the website to function. They may be used for:

  • shopping cart functionality;

  • checkout;

  • payment processing;

  • login sessions;

  • security;

  • language settings;

  • fraud prevention;

  • spam and bot protection.

These cookies do not require your consent.

Analytics cookies

Analytics cookies help us understand how visitors use the website. Depending on the configuration, analytics cookies may require your consent.

Marketing and advertising cookies

Marketing cookies and tracking pixels may be used to:

  • measure ad performance;

  • show personalized ads;

  • create remarketing audiences;

  • track conversions;

  • understand customer journeys;

  • prevent showing irrelevant ads.

These technologies may be used by platforms such as Google, Google AdSense, Google Ads, Meta, Facebook, Instagram, TikTok and other advertising partners.

Marketing and tracking cookies are only placed if you have given consent through our cookie banner, where required by law.

You can change or withdraw your cookie consent at any time through the cookie settings on our website.

6. Google reCAPTCHA

We use Google reCAPTCHA v3 on our website to help protect our website, contact forms, checkout, login areas and other online services against spam, abuse, automated bots and fraudulent activity.

reCAPTCHA v3 may collect and process technical and usage data, including your IP address, device information, browser information, interaction data and other data required by Google to determine whether an interaction is legitimate.

reCAPTCHA v3 works in the background and may assign a risk score to website interactions. This helps us detect suspicious activity without requiring most users to complete a visible challenge.

The reCAPTCHA badge may be hidden on parts of our website for design reasons. Where the badge is hidden, we provide a visible disclosure that our website is protected by reCAPTCHA.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Google may process personal data in connection with reCAPTCHA in accordance with its own privacy and security documentation. By using forms, checkout, login areas or other protected parts of our website, reCAPTCHA may operate in the background to protect the website and our customers.

7. Advertising platforms and third-party tracking

We may use advertising and analytics services from third parties, including but not limited to:

  • Google Ads;

  • Google AdSense;

  • Google Analytics;

  • Google Merchant Center / Google for WooCommerce;

  • Google Site Kit;

  • Meta for WooCommerce;

  • Facebook Pixel;

  • Instagram advertising tools;

  • Meta Conversion API;

  • TikTok Pixel;

  • TikTok Events API;

  • other advertising, affiliate or comparison platforms.

These platforms may process data such as cookie identifiers, IP address, device information, viewed products, cart activity, purchases, conversion events and ad interaction data.

Where required by law, these tools are only activated after you have provided consent.

Some advertising partners may process data as independent controllers, joint controllers or processors, depending on the service and configuration. Their own privacy policies may also apply.

8. WooCommerce, Mollie and order processing

Our webshop runs on WooCommerce. WooCommerce may process order, cart, account and checkout-related data to make the webshop function properly.

Payments are processed by Mollie. Mollie processes payment-related data to complete transactions, verify payments, detect fraud and comply with financial regulations.

We do not store full credit card details or full banking details on our own website. Payments are processed through Mollie’s secure payment environment.

9. Shipping and fulfilment

To deliver your order, we may share necessary personal data with shipping carriers, logistics partners and fulfilment-related service providers. This may include your name, address, email address, phone number and order details.

This information is used only to deliver your order, provide tracking information and handle delivery-related issues.

10. Contact forms and customer communication

If you contact us through a contact form, email, WhatsApp or other communication channel, we process the data you provide in order to respond to your request.

Our contact forms may be protected by Google reCAPTCHA v3 to prevent spam and misuse.

Please do not send sensitive personal data unless strictly necessary.

11. Email and transactional messages

We may send transactional emails related to:

  • order confirmations;

  • payment confirmations;

  • shipping updates;

  • account information;

  • return instructions;

  • customer support.

If we offer a newsletter or marketing email service, we will only send marketing emails where permitted by law and, where required, after you have given consent. You can unsubscribe from marketing emails at any time.

12. Social media and embedded content

Our website may include links to or content from social media platforms such as Instagram, Facebook, TikTok or other third-party platforms.

If you interact with embedded content or social media features, those third parties may collect personal data, place cookies or track your interaction, depending on your settings and consent choices.

We recommend reviewing the privacy policies of those third-party platforms.

13. Translation and multilingual services

We may use translation or multilingual plugins and services to make our website available in multiple languages. These services may process technical data such as page URLs, language preferences and limited usage data required to provide translations.

14. Who we share personal data with

We may share personal data with trusted third parties where necessary, including:

  • Mollie as our payment provider;

  • shipping and delivery partners;

  • hosting providers;

  • IT service providers;

  • email and SMTP providers;

  • analytics providers;

  • advertising platforms;

  • marketing service providers;

  • Google reCAPTCHA for spam, bot and abuse prevention;

  • fraud prevention tools;

  • accounting and administration providers;

  • legal or regulatory authorities where required by law.

We only share personal data where necessary for the purposes described in this Privacy Policy.

15. International data transfers

Some of our service providers or advertising partners may process personal data outside the European Economic Area.

Where personal data is transferred outside the EEA, we aim to ensure that appropriate safeguards are in place, such as adequacy decisions, Standard Contractual Clauses or other safeguards required by applicable data protection laws.

16. How long we keep personal data

We do not keep personal data longer than necessary.

Typical retention periods include:

  • order and invoice data: retained as required by tax and accounting law;

  • customer support messages: retained as long as necessary to handle the request and for reasonable business administration;

  • account data: retained while your account remains active, unless deletion is requested and no legal obligation requires retention;

  • payment data: retained as required for payment processing, accounting, fraud prevention and legal compliance;

  • marketing consent records: retained as long as necessary to prove consent;

  • analytics and advertising data: retained according to the settings of the relevant platform and your consent choices;

  • security and anti-spam data: retained as long as necessary to protect the website and prevent abuse.

Where a legal retention period applies, we will retain the relevant data for that period.

17. How we protect personal data

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include:

  • SSL encryption;

  • secure payment processing through Mollie;

  • restricted access to admin systems;

  • security updates;

  • hosting security measures;

  • backups;

  • monitoring against misuse and unauthorized access;

  • spam, bot and abuse protection through Google reCAPTCHA v3.

No online system can be guaranteed to be completely secure, but we take reasonable steps to protect your data.

18. Your privacy rights

Under the GDPR, you may have the following rights:

  • the right to access your personal data;

  • the right to correct inaccurate data;

  • the right to request deletion of your data;

  • the right to restrict processing;

  • the right to object to processing;

  • the right to data portability;

  • the right to withdraw consent;

  • the right to lodge a complaint with a supervisory authority.

To exercise your rights, you can contact us at:

info@aurezza.shop

We may ask you to verify your identity before processing your request.

19. Complaints

If you believe that your personal data has not been handled correctly, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.

20. Children’s privacy

Our website and products are not specifically directed at children. We do not knowingly collect personal data from children for marketing purposes.

If you believe that a child has provided us with personal data, please contact us so we can take appropriate action.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when our website, services, plugins, advertising tools or legal obligations change.

The latest version will always be available on this page. The date at the top indicates when the Privacy Policy was last updated.

22. Contact

For questions about this Privacy Policy or how we process personal data, please contact:

Aurezza
Operated by A.G.A. Florio Holding B.V.
Email: info@aurezza.shop
Website: www.aurezza.shop

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